FAQ

FAQ

WHAT SERVICES DO YOU OFFER?

CAREER & EXECUTIVE COACHING, INTERVIEW COACHING, LIFE COACHING, BUSINESS MENTORING: Our most popular coaching services include career and executive coaching, interview coaching, life coaching, and business mentoring (small business coaching for resume writers, career coaches, and other service-based business owners and entrepreneurs). You may read more about our coaching work here.

CAREER DOCUMENTS & CAREER DOCUMENT UPDATES: We craft resumes, LinkedIn profiles, cover letters, and related career documents. Additionally, we offer resume updates, LinkedIn profile updates, cover letter updates, and other career document update services to former CaffeinatedKyle.com clients who wish to add a new role(s) to their career documents and/or navigate a career change. Career document updates are charged on a per-project basis. Total project cost is based on your career level and the complexity of updates. Please contact us for an individualized quote.

PROFESSIONAL SPEAKING: Kyle Elliott, MPA, CHES is an award-winning professional speaker. He speaks on professional development, personal branding, and mental health in the workplace. He delivers keynotes, panels, workshops, trainings, and retreats. You may read more about his professional speaking work here.

ARE THERE ANY SERVICES YOU DO NOT OFFER?

CaffeinatedKyle.com is not a recruiting firm and do not offer headhunting, job placement, or resume distribution services. Additionally, we do not craft CVs (this includes technical, academic, or medical CVs) or resumes for government positions. Based on industry best practices, we limit cover letters to one page MAX (two pages MAX for select higher education roles) and resumes to three pages MAX. 

DO YOU WORK WITH INTERNATIONAL CLIENTS?

While we focus our professional resume writing and LinkedIn profile writing efforts on those looking for jobs in the U.S. and Canada, we provide career coaching, life coaching, interview coaching, executive coaching, and business mentoring (small business coaching) for a global client base (dozens of countries and counting).

HOW DOES TEXT AND EMAIL SUPPORT WORK?

Text and email support does not include document edits or coaching. Text and email support are limited to 90 calendar days from the date of purchase of services and are administered at sole the discretion of CaffeinatedKyle.com.

HOW DO WRITING PROJECTS WORK?

For writing projects, the first draft of your initial document is typically delivered 15+ business days from receipt of all necessary onboarding items (“homework”) and completion of your Pre-Resume Session or Pre-LinkedIn Session. Please be mindful of the jobs you target as revisions due to changes in the jobs you are targeting will result in additional fees. Additionally, changes due to new or additional information being provided after the completion of Pre-Resume Session or Pre-LinkedIn Session will result in additional fees.

Each subsequent document will be delivered approximately 5 business days after the previous document is finalized.

Together we will determine a mutually agreed upon delivery date(s) during your Pre-Resume Session or Pre-LinkedIn Session. We reserve the right to extend the delivery date(s) during busy periods and unforeseen circumstances.

HOW DO DOCUMENT REVISIONS WORK?

Resumes receive up to two rounds of revisions. Cover letters, LinkedIn profiles, executive bios, and any other documents receive up to one round of revisions, unless otherwise agreed upon in writing. All revisions are to be delivered exclusively in Word Track Changes (not comments) within 7 calendar days of documents being emailed by CaffeinatedKyle.com.

Your first round of revisions is to be delivered via Word Track Changes (not Comments) to CaffeinatedKyle.com within 7 calendar days from receipt of your first draft. Your second round of revisions, if applicable, is due to CaffeinatedKyle.com in writing via Word Track Changes (not Comments) within 7 calendar days from receipt of your final (second) draft. Further, the second round of revisions will focus on proofreading the revisions made during the first round of revisions during the first 7 calendar days; this is not a time to introduce new revisions or information.

For resumes, we will discuss your first round of revisions during the Post-Resume Session, which is to be scheduled within 7 days of receipt of the first draft of your resume. For à la carte LinkedIn profiles (LinkedIn profiles that are not part of a resume package), we will discuss your first round of revisions during the Post-LinkedIn Session, which is to be scheduled within 7 days of receipt of the first draft of your LinkedIn profile. Importantly, your revisions are due to CaffeinatedKyle.com in writing exclusively via Track Changes (not comments) and received at least 48 hours in advance of your Post-Resume or Post-LinkedIn Session.

We reserve the right to limit or reject any revisions that do not align with industry best practices and/or our insights and knowledge. Further, any additional rounds of revisions will be billed at our hourly rate. Additionally, failure to submit revisions within the listed timeframes will result in the project being considered finalized and no further work will be completed.

Fourteen (14) calendar days from receipt of your first draft, your writing project will be considered final and complete. Any additional revisions beyond those outlined in this FAQ or the Service Agreement will be billed at our hourly rate.

Writing projects are considered completed and no further work will be completed by CaffeinatedKyle.com after 60 calendar days from receipt of payment. Projects that take more than 60 calendar days to complete will result in a restart fee ($100 per month or fraction thereof, plus any differences in pricing should CaffeinatedKyle.com increase the price of services while the project is delayed).

HOW DOES PRICING & PAYMENTS WORK?

Our coaching rate is $475 (billed in 50-minute increments) for any coaching not outlined in a package or documented elsewhere. Full payment is due at the time of booking for coaching sessions.

Our hourly writing rate is $300 (billed in one-hour increments with a minimum investment of 2 hours) for any writing not outlined in a package or documented elsewhere. Full payment is due to secure time on our calendar and before we begin working on writing projects.

CaffeinatedKyle.com accepts payment exclusively via PayPal. PayPal offers no-interest financing, allowing you to pay over six months.

We begin billing at the start time of our scheduled appointment time. Sessions will conclude at the scheduled end time, regardless of the start time.

DO YOU OFFER PAYMENT PLANS?

CaffeinatedKyle.com does not offer payment plans. However, many of our coaching clients choose to use PayPal’s no-interest financing.

DO YOU GUARANTEE ME AN INTERVIEW OR JOB?

CaffeinatedKyle.com does not guarantee interviews, job placements, or any other outcomes as a result of our work together.

WHAT IS YOUR CANCELLATION POLICY?

Appointments are required to be canceled or rescheduled at least 24 hours in advance of the appointment via email to hello@caffeinatedkyle.com. You are allowed to cancel or reschedule 3 appointments (with at least 24 hours notice) in a 12-month period; any additional cancellations or reschedules beyond 3 appointments in a 12-month period will count as a no-show and be charged at the full rate.

CaffeinatedKyle.com charges the full rate for no-shows and appointments canceled less than 24 hours in advance. To further clarify, your session will be forfeited and you will be charged the full session rate if you do not show up for your appointment or cancel your appointment with less than 24 hours notice. 

WHAT IS YOUR REFUND POLICY?

Given the creative nature of writing and coaching, we are unable to provide a refund once we have received payment for services. To further clarify, all payments are NON-REFUNDABLE and cannot be canceled or reversed for any reason except as outlined in the Service Agreement.

CaffeinatedKyle.com is unable to provide a refund if you choose not to use the services purchased or the document(s) provided to you. Additionally, we are unable to provide a refund if you choose not to move forward with a project(s) and/or coaching.

Package coaching sessions expire 180 calendar days from the date of purchase of services.

À la carte coaching sessions expire 90 calendar days from the date of purchase of services.

Monthly retainer coaching sessions expire 30 calendar days from the date of purchase of services. Monthly retainers require a minimum 6-month investment. Updates, changes, and/or cancelations to monthly retainers must be completed through PayPal directly.

PLEASE NOTE THAT THESE FAQ AND OUR SERVICE AGREEMENT ARE SUBJECT TO CHANGE AT ANY ANY, AND CLIENTS EXPRESSLY AGREE TO ABIDE BY THESE FAQ AND OUR SERVICE AGREEMENT.