FAQ

FAQ

WHAT SERVICES DO YOU OFFER?

RESUME WRITING: As an executive resume writer and LinkedIn profile writer specializing in Silicon Valley and high tech, Kyle Elliott, MPA, CHES crafts resumes, cover letters, and LinkedIn profiles that wow recruiters and hiring managers. CaffeinatedKyle.com works with professionals through Fortune 100/500 executives. You may read about our proven job search process here.

More than 1,000 people have trusted us with their careers.

COACHING: Applying a strengths-based and goal-oriented approach, Kyle Elliott, MPA, CHES uses his Zone of Genius to help you achieve success and happiness (however you may define them). While most people hire him as a career coach, executive coach, interview coach, or job search coach, others hire me because they are looking for a life coach (often, a gay life coach or LGBT+ life coach), business mentor (business coach), or help identifying and owning their fabulousness.  You may read about our coaching work here.

SPEAKING: Kyle Elliott, MPA, CHES is an award-winning professional speaker. He presents and motivates people on the topics of professional development, mental health, and/or social justice. He does keynotes, panels, workshops, trainings, and retreats. You may read more about that here.

You’ll often find Kyle with a soy, sugar-free vanilla latte in hand.

ARE THERE ANY SERVICES YOU DO NOT OFFER?

CaffeinatedKyle.com works for you (the job seeker) to help you find a job.

We are not a recruiter and do not offer headhunting, job placement, or resume distribution services.

We’re not a therapist and do not offer mental health services.

We do not craft CVs (this includes technical, academic, or medical CVs). Based on industry best practices, we limit resumes to three pages MAX.

We do not craft resumes for government positions.

WHAT SETS YOUR SERVICES APART?

Kyle is a proven career expert. He has been featured in Forbes, Fast Company, The Ladders, and The Muse, among dozens of other leading publications.

Kyle knows the industry. He is continually engaging with recruiters and hiring managers. He has spoken 1:1 with recruiters at nearly every Fortune 100/500 company.

Kyle is trusted by his peers. He is one of the few millennials to be an official member of the Forbes Coaches Council, an invite-only community of top business, leadership, executive, and career coaches. He is also a member of the Gay Coaches Alliance and National Resume Writer’s Alliance, an Associate with Career Thought Leaders, and a Stability Leader with the Stability Network.

We spend an average of 10+ hours on each resume project. This includes initial consultation, in-depth branding strategy, extensive industry research, document writing and formatting, and two rounds of revisions.

We do not outsource ANY of your materials. Unlike many resume writing mills that subcontract your documents to an inexperienced writer, you partner with Kyle Elliott, MPA, CHES from start to finish on your project. No exceptions.

We are here for you. We do not write your resume and then leave you out to dry. All packages include 90 days of email support after your documents are delivered.

WHERE HAVE YOUR CLIENTS LANDED JOBS AT?

Our clients have landed jobs at nearly every Fortune 100/500 company you can think of. A few of the places our clients have landed jobs include Facebook, Amazon, Apple, Netflix, Google, Microsoft, Amazon Web Services, LinkedIn, PayPal, Salesforce, Oracle, IBM, We, Sony, Workday, BOX, Western Digital, Verizon, Samsun, Motorola, Cruise, Way, Uber, Tesla, Carvana, VaynerMedia, Accenture, ABC, NBC, FOX, Bloomberg, Lending Club, Merrill Lynch, JPMorgan Chase & Co., and Franklin Templeton Investments.

DO YOU SPECIALIZE IN MY INDUSTRY?

Our clients span pretty much every industry.

Our most common clients are senior managers and executives in the high tech space, often in the Silicon Valley and other metropolitan areas (Seattle, WA; Portland, OR; Sacramento, CA; Los Angeles, CA; San Diego, CA; Las Vegas, NV; Phoenix, AZ; Santa Fe, NM; Salt Lake City, UT; Denver, CO; Austin, TX; Houston, TX; Dallas, TX; Atlanta, GA; Chicago, IL; Boston, MA; Raleigh, NC; Richmond, VA; Washington, D.C.; Newark, NJ; New York, NY).

Program Management, Project Management, Product Management, Human Resources, Talent Acquisition, Talent Management, People Operations, People Experience, Marketing, Sales, Customer Success, Customer Experience, Business Development, Sales, Operations, Healthcare, Hospitality, Education, Nonprofit Leadership, Fundraising, Higher Education, Accounting, and Finance are some of the most common industries our clients are targeting.

Our most common clients are senior managers and executives making six and seven figures. We also love working with fellow caffeine addicts.

If you speak with us and it turns out we’re not the perfect fit for you, we will refer you to a trusted industry colleague.

DO YOU WORK WITH INTERNATIONAL CLIENTS?

While we focus our resume writing efforts on those looking for jobs in the U.S. and Canada, we provide career and life coaching for a global client base (dozens of countries and counting).

HOW DOES PRICING & PAYMENTS WORK?

A vast majority of clients opt for one of our packages.

  • Coaching Sessions: Full payment is due at the time of booking.
  • Writing Projects: Full payment is due before we begin working on your project.

We accept payment via PayPal. PayPal offers no-interest financing, allowing you to pay over the course of six months.

We begin billing at the start time of our scheduled appointment time.

Our hourly writing rate is $300 (billed in one-hour increments) for any writing not outlined in a package or documented elsewhere.

Our coaching rate is $475 (billed in 50-minute increments) for any coaching not outline in a package or documented elsewhere.

DO YOU OFFER PAYMENT PLANS?

We do not offer in-house payment plans. However, we have partnered with PayPal to offer no-interest financing.

HOW DO CANCELLATIONS WORK?

Our cancellation policy is gracious, requiring you to cancel or reschedule just 24 hours in advance of your appointment via email (hello@caffeinatedkyle.com).

We charge the full rate for no-shows and appointments canceled less than 24 hours in advance.

WHAT’S YOUR REFUND POLICY?

Given the creative nature of writing and coaching, we are am unable to provide a refund once we have received payment for services.

All payments are NONREFUNDABLE and cannot be canceled or reversed for any reason.

CaffeinatedKyle.com does not provide a refund if you choose not to use the document(s) provided to you.

We do not provide a refund if you choose not to move forward with a project(s) and/or coaching.

Package coaching sessions expire 180 days from the date of purchase of services.

À la carte coaching sessions expire 90 days from the date of purchase of services.

Monthly retainer coaching sessions expire 30 days from the date of purchase of services.

OK, BUT DO YOU AT LEAST GUARANTEE ME AN INTERVIEW OR JOB?

CaffeinatedKyle.com does not guarantee interviews, job placements, or any other outcomes as a result of us working together.

WHAT KIND OF TIMELINE CAN I EXPECT FOR MY WRITING PROJECT?

The first draft of your document is typically delivered within 15+ business days from receipt of all necessary on-boarding items and completion of your Pre-Resume Session. Please be mindful of the jobs you target; revisions due to changes in the jobs you are targeting will result in additional fees. Changes due to new or additional information being provided after the Pre-Resume Session will result in additional fees.

Each subsequent document will be delivered approximately 5 business days after the previous document is finalized.

Together we will determine a mutually agreed upon delivery date(s) during your Pre-Resume Session. We reserve the right to extend the delivery date(s) during busy periods and unforeseen circumstances.

Your first round of resume revisions is due to me in writing via Word Track Changes (not Comments) within 7 days from receipt of your first draft. We will discuss your first round of revisions during the Post-Resume Session, which is to be scheduled within 7 days of receipt of the first draft of your resume. We reserve the right to limit or reject revisions that do not align with resume writing best practices and/or our industry insights and knowledge.

Your second round of resume revisions is due to CaffeinatedKyle.com in writing via Word Track Changes (not Comments) within 7 days from receipt of your final draft. The second round of revisions will focus on proofreading the revisions made during the first 7 days; this is not a time to introduce new revisions or information.

Fourteen days from receipt of your first draft, your project will be considered final and complete; any additional revisions will be billed at our hourly rate.

Resumes receive up to two rounds of revisions. Cover letters, LinkedIn profiles, executive bios, and any other documents receive one round of revisions, unless otherwise agreed upon in writing. Revisions are to be delivered in Word Track Changes within 7 days of receipt. Any additional rounds of revisions will be billed at our hourly rate.

Failure to submit revisions within the listed timeframes will result in the project being considered finalized and no further work will be completed.

WHAT’S THE PROCESS LIKE TO WORK WITH YOU?

Prospective coaching clients typically begin with a free, no-obligation phone call. You can review our services and schedule a call here.

This phone call is an opportunity (1) for you to receive an overview of my process, (2) for CaffeinatedKyle.com to learn about you, and (3) to answer any questions.

After your phone call, you will receive a summary of our agreed upon terms and an invoice. CaffeinatedKyle.com will begin working on your project once we receive your full payment.

Writing projects are considered completed and no further work will be completed by me after 60 days from receipt of payment. Projects that take more than 60 days to complete will result in a restart fee ($300 per month or fraction thereof).

Email support is limited to 90 days from date of purchase of services and to the discretion of CaffeinatedKyle.com. Email support does not include document edits or coaching.